Help Center

Contacting someone

How do I contact someone about my loan?


GovLoans.gov does not accept or manage applications for government assistance.  If you cannot find the answers to your question through our Help Center, we recommend the following resources: 

  • Contact the managing agency that manages your loan.
  • Go to the loan page you are interested in and review the ‘Quick Info’ box. Here, you will find application information and contact information for the managing agency of the loan.

You can also browse the managing agency websites below:

How do I protect myself against internet scams?


GovLoans.gov, and its partner site Benefits.gov, will never ask for any information that could be used to identify you (e.g., name, address, phone number, Social Security number, or bank accounts.) If you have been asked to provide personal information or payment to receive government benefits, it may be a scam. Keep the following things in mind if you believe you are being scammed: 

  • GovLoans.gov is completely free to use.
  • GovLoans.gov will never give you money for loans, grants, or government benefits and will never ask you for bank account information. In order to receive a grant from the government, you must apply for one.
  • GovLoans.gov does not accept applications and will never ask you for personally identifiable information.
  • GovLoans.gov only corresponds with users by email in response to submissions to our Help Center.
  • GovLoans.gov will never call you.

Learn more about how to Protect Yourself Against Scams through this article on our partner site, Benefits.gov.

How do I contact GovLoans.gov?


Submitting a 'Contact Us' form is a great way to let GovLoans.gov know about a problem with the website, an issue with information on the website, or if you need more help using GovLoans.gov. Once you submit a 'Contact Us' form, a member of the GovLoans.gov Response Team will be in touch to respond to your inquiry. Submit a 'Contact Us' form below: